Scope of general conditions
These General Contracting Conditions bind, on the one hand, the company with the commercial name “Belenos Alojamientos” as the organizer of the trip, with Antonio Isasis Aguado with DNI 50190983S as its Director, with address at Socueto 24, 33595 Niembro (Asturias).
General contract conditions and their acceptance
This contract is understood to be perfected by the provision of consent by both the agency and the client. The client declares that he is of legal age and has the necessary legal capacity to contract the services offered on the website, in accordance with the conditions detailed below, which he declares to understand and accept.
Before formalizing the reservation through the website www.belenosalojamientos.com, the client will be obliged to accept, by checking the acceptance box, the general contracting terms and conditions that affect the management of the services offered. Otherwise the accommodation reservation will not be accepted.
Consent is understood to be given by the company when it confirms by email the acceptance of the client’s reservation and the receipt of the payment amount for the reservation.
The client will give their consent through the company’s website.
The service to be provided is the accommodation described in the booking confirmation.
These Conditions of Use and Contracting do not exclude the possibility that certain services provided through this website, due to their particular circumstances, are subject to specific conditions of Use and Contracting, which may replace, complement and/or modify these. Conditions.
Legal regulation
These general contracting conditions are regulated by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the defense of consumers and clients and other complementary laws (BOE), Book IV (Combined Travel), on the Defense of Consumers and Clients.
Limitation of Liability
A.- From the user.
The use made by the user of Belenos Alojamientos will be the sole and exclusive responsibility of the user, exonerating Antonio Isasis Aguado of any damage or harm that may be caused directly or indirectly, to the user himself or to third parties, by the non-observance of these Conditions by the user. user.
B.- From service or product providers.
It will be their responsibility to prepare and update their offers, services or products, and the data derived from them, without Belenos Alojamientos being responsible for the maintenance, updating or supervision of the aforementioned information.
Belenos Alojamientos will not be responsible either directly or subsidiarily for the following responsibilities:
The correct functioning or availability and continuity of the website, as well as all responsibilities derived from other suppliers other than Belenos Alojamientos.
The information and data entered by third parties other than Belenos Alojamientos staff.
Damage that may be caused to users’ equipment due to the use of the website
If in cases of force majeure deficiencies arise in the reservations, confirmations thereof, or in the execution of the services or products that are contracted through the website, and without them being foreseeable or capable of being solved by the address unless they were as a result of negligence attributable to Belenos Alojamientos.
The violation of intellectual and industrial property rights, honor, personal and family privacy and the image of people, belonging to a third party, as a consequence of the transmission, dissemination, storage or making available access to the contents of the website.
The links and hypertexts that the website enables for the user to access the services and products provided by third parties, as they do not belong to or have control by Belenos Alojamientos. Not being responsible for the operation of said links and hypertexts, as well as for the information that the linked website may contain.
Misprints, inaccuracies or errors of any kind, so Belenos Alojamientos does not guarantee the accuracy or reliability of the information contained on the website.
Obligations and responsibilities of the client
6.1. Provision of information and legal aspects
The data must be correct and the names complete. The name and surname must appear as it appears in the passport, Spanish DNI or NIE. The client is solely responsible for the veracity and accuracy of the data provided to Belenos Alojamientos in the reservation process. Any error that occurs in the name or any other information provided by the client that entails costs for reissuing tickets, visa problems at customs or any other attributable problem will be borne by the client.
6.2. Payments
Payment for reservations can be made online by credit card or via bank transfer after receiving confirmation of the reservation. Payment for the products offered in the online store can also be made online or by bank transfer.
Payment Methods
7.1. Card payment
We have payment by Visa and MasterCard. The process is totally unrelated to Belenosalojamientos.com and takes place in a completely secure environment managed by Redsys. The data relating to your credit card are encrypted using the SSL security protocol and transmitted directly to the corresponding financial institution, which is the one that carries out this procedure and the one that accepts or rejects the payment. In this way, the only ones who know the card details are the client, their bank and Redsys. Belenosalojamientos.com does not have access to said data and only receives confirmation of payment from the latter.
7.2. Purchase via bank transfer
To make a reservation for Belenos Alojamientos, you can also request the reservation through the email info@belenosalojamientos.com, and make the payment for the reservation.
As soon as Belenos Alojamientos obtains the necessary data, the client will receive an email confirming their pre-booking along with Belenos Alojamientos’ bank details to make the payment by deposit into account or bank transfer, in which they will also be informed of the deadline to make the payment. If in that period of time the deposit or transfer has not been made, Belenos Alojamientos will proceed to cancel the reservation.
When Belenos Alojamientos receives the payment, and only at that moment, the product contract will have become effective, and the client will receive an email confirming the reservation from Belenos Alojamientos.
Claims
The user may subsequently complain in writing to Belenos Alojamientos within a maximum period of one month once the service has ended. Belenos Alojamientos has complaint forms available to users who request them. After this period, Belenos Alojamientos does not undertake to accept any claim.
Belenos Alojamientos does not assume any obligation or responsibility regarding those products or services that it does not provide directly.
Cancellations and Changes
10.1. Cancellation by the client
Any cancellation and/or modification, total or partial, of the contracted services by the client must be expressly notified in writing to the e-mail: info@belenosalojamientos.com
The traveler has a period of 14 calendar days to exercise their right of withdrawal without the need for any justification.
10.2. Cancellation/annulment by Belenos Alojamientos.
Once the reservation is canceled by Belenos Alojamientos, it will offer the user the possibility of refunding 100% of the amount within a period of 30 days.
In the event of a claim, Ruteart must work diligently to find appropriate solutions.
Changes made by the company
The company reserves the right to change services or prices described in our catalogue, on the website or in any other medium before the reservation is made.
Company responsibilities, risks and insurance
Although every attention has been paid to reviewing the contents of the website, the company will not be responsible for any errors or unintentional omissions that may appear.
Treatment of personal data. Privacy Policy
Belenos Accommodations in compliance with current applicable regulations (L.O. 15/1999 of December 13, on the Protection of Personal Data) has implemented a Data Protection policy that regulates the collection, storage, processing and use of personal data that the user provides. In this sense, Belenos Alojamientos guarantees its compliance with said policy, which can be consulted by the user by accessing the Data Protection link that appears in the bottom menu of the website.
The user, by completing and sending the existing forms in Belenos Alojamientos or by sending emails to the contact address enabled for this purpose on the website, gives his or her consent to the automated processing of the data included therein, authorizing Likewise, Belenos Alojamientos is obliged to include their personal data in the corresponding files for their use and automated processing, for the management and registration of contracted operations, to which Users give their consent.
Likewise, in application of the provisions of article 22 of Law 34/2002, of July 11, on information society services and electronic commerce (LSSICE), Belenos Alojamientos informs the owners of the data of its intention to send them commercial communications by email or any other means of electronic communication once they have authorized it.
The consent given by the User who owns the personal data for its use, for the aforementioned purposes, is revocable at any time, without retroactive effects. Likewise, with respect to this data, you may exercise the rights of access, rectification, cancellation and opposition provided for in the Law, by contacting, by any means that allows proof of sending and receipt, Belenos Alojamientos, Socueto 24-26 33595 Niembro, Asturias or either by email to info@belenosalojamientos.com
Modification and cancellation of these Conditions
Belenos Alojamientos reserves the right to totally or partially modify www.Belenos Alojamientos.com, its design, contents and services, as well as these Conditions of Use when it deems appropriate. Likewise, Belenos Alojamientos reserves the right to interrupt, temporarily suspend or permanently cancel www.Belenos Alojamientos.com or any of the content or services that comprise it, at its sole and entire discretion.
Applicable law and jurisdiction
For the resolution of all controversies or issues related to the activity of Belenos Alojamientos, Spanish legislation will apply, to which the parties expressly submit, with the Courts being competent to resolve all conflicts arising from or related to its use. Courts of Asturias (Spain).